Agile/Dev Ops

Agile and DevOps have emerged as the standard for enabling a quicker transformation, even as traditional software cycles struggle to keep up with the pace of change.  Technalink has a long history of employing and evolving Agile as well as DevOps practices, even for our own use. We understand what it takes to create a culture of agile within our customer organizations.

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Data Services

Technalink Data Services offers a range of services that leverage the enormous amounts of data derived global infrastructure utility platforms. From innovative data provisioning and data management support to robust cyber security solutions, Technalink Data Services provides clients with enhanced control and flexibility to access various types of data and established services to mitigate risk, enhance efficiency and lower cost.

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Financial Management

Technalink is devoted to providing professional cost- effective solutions, Technalink offers a wide variety of financial, administrative, and IT services to the federal government. We support our partners through implementation, support, and maintenance of commercial off­ the ­shelf (COTS) and custom financial management. By providing the effective support, our client partners benefit from proven, hands-­on solutions.

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Technalink Comittment

Technalink's commitment to cultivating relationships with industry leaders gives you access to opportunities that you cannot find on your own.

For over a decade, Technalink has been working to support and advance the careers of IT professionals. We have evolved through changes in technology and the job market to build key relationships and track a proven record of success. With a full range of specialty areas, including Agile, Development & Operations, Data Services, and Financial Management, Technalink has the experience to give you the advantage in many different industries.

Technalink News Room


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6 Ways to Take Control of Your Career Development If Your Company Doesn’t Care About It

Drawn Ideas/Getty Images We are now in the era of do-it-yourself career development. Companies less frequently offer formal training — a trend that has been around for years. This may be because employees change jobs so frequently (job tenure now averages about four years) that firms don’t see the value in investing in people who are likely to leave. This is a sharp contrast with the investment that senior leaders used to make in employees. During my 11 years at PepsiCo, mostly during the 1990s, “personal development” was treated as a major company initiative. Unfortunately, organizations today are unknowingly leaving employees with skill gaps and blind spots that can derail careers and organizational effectiveness. And managers aren’t helping. Too worried about their own hides, most manage....
Does Wall Street Finally Care About Sustainability?

Neasden Control Centre for hbr “Wall Street doesn’t care.” I’ve been attending conferences on green or sustainable business for more than 15 years, and I’ve worked closely with senior executives at multinationals on sustainability strategy. Through it all, I hear a common refrain: Even though climate change is already creating material risks and opportunities for companies, and expectations from stakeholders about social responsibility are clearly rising, investors aren’t asking CEOs about their sustainability performance. But could that finally be changing? Last year there was significant movement by the financial community to push companies to look harder at climate change in particular, but also at other factors that matter to long-term performance, such as LGBT rights, economic inequality, ....
Machine Learning Can Help B2B Firms Learn More About Their Customers

vincent tsui for hbr Much of the strategic focus in the digital economy thus far has revolved around getting better insights into consumers. B2C firms have been the leaders in customer analytics initiatives. E-commerce, mobile commerce, and social media platforms have enabled businesses to better sculpt marketing and customer support initiatives and customer services. Extensive data and advanced analytics for B2C have enabled strategists to better understand consumer behavior and corresponding propensities as visitors and purchasers conduct daily activities through online systems. But there is also an emerging capability to gain insights on business customers. B2B, or the process of marketing and selling product and service offerings to business customers, is experiencing an intensified focus with the increased availability of ne....
Why the Lean Start-Up Changes Everything

New ventures are searching for a business model, not executing one.
Here’s Why Strategy Chiefs Succeed or Fail

alicemoi/Getty Images Why is it that some companies have great heads of strategy who make an outstanding contribution to their companies, while others don’t? To answer this question, we evaluated 55 heads of strategy, and looked more closely at 11 who were particularly successful and 10 who were at the other end of the spectrum. The full findings are contained in this white paper. But here’s a synopsis of what we learned. The person’s capabilities should fit the challenges facing the organization. Consider Staples, the office supplies retailer, which tumbled from being the market leader to being one-third of the new leader’s size. The existing management team had not addressed a range of issues, including required changes to store sizes, the product range, and which geographies the company focused on. So founde....
Companies That Do Right by Their Workers Start by Elevating Their Definition of Success

Evening Standard/Stringer/Hayon Thapaliya/Getty Images There’s been a ripple of excitement of late as some big companies have unveiled (fairly modest) raises and bonuses for workers. Walmart announced that it would pay out up to $1,000 per employee, depending on seniority, and that it would begin a process of boosting its minimum wage to $11 per hour. American Airlines said it would pay $1,000 to all 127,600 of its people, and Wells Fargo raised its base wage from $13.50 to $15 per hour. A sound economy, a booming stock market, and huge business tax cuts, the story goes, have convinced CEOs of companies flush with cash to distribute some of it to frontline employees. That story is fine as far as it goes — but does it go nearly far enough? With unemployment at record lows, yet inequality at record highs, this feels like a t....
Sexual Harassment Is Pervasive in the Restaurant Industry. Here’s What Needs to Change

Linus-Gelber/Alert the Medium/Getty Images Scores of recent stories have exposed the pervasiveness of sexual harassment in industries such as Hollywood, tech, politics, and academia. Less attention has been given to lower-paying jobs, such as those in the service and hospitality industry, where the problem runs rampant. More sexual harassment claims in the U.S. are filed in the restaurant industry than in any other, where as many as 90% of women and 70% of men reportedly experience some form of sexual harassment. While the industry has had its share of high-profile stories (with a number of well-known chefs and TV personalities being accused of inappropriate behavior), even more insidious is the routine harassment of service workers by managers, coworkers, and, importantly, customers. There are several factors....
How to Persuade the Young and the Healthy to Sign Up for Health Insurance

Zelma Brezinska/EyeEm/Getty Images One of the big challenges in both expanding the number of Americans with health care coverage and keeping premiums affordable for people with chronic or serious illnesses has been persuading young and healthy adults to obtain policies. Critics argue that the new U.S. tax law has made this task even harder with its elimination of the individual mandate for health insurance, a part of the Affordable Care Act that requires individuals to buy insurance or risk having to pay a tax penalty. But the effect of the mandate on coverage was never particularly impressive. In 2014 only 28% of exchange members were between 18 and 34 years of age. That percentage stayed level into 2016, and with a shorter enrollment period in 2017, this year’s percentage may be lower. These numbers are well below th....
The Future of Human Work Is Imagination, Creativity, and Strategy

Juj Winn/Getty Images It seems beyond debate: Technology is going to replace jobs, or, more precisely, the people holding those jobs. Few industries, if any, will be untouched. Knowledge workers will not escape. Recently, the CEO of Deutsche Bank predicted that half of its 97,000 employees could be replaced by robots. One survey revealed that “39% of jobs in the legal sector could be automated in the next 10 years. Separate research has concluded that accountants have a 95% chance of losing their jobs to automation in the future.” And for those in manufacturing or production companies, the future may arrive even sooner. That same report mentioned the advent of “robotic bricklayers.” Machine learning algorithms are also predicted to replace people responsible for “optical part sorting, automated quali....
Is Your Company’s Data Actually Valuable in the AI Era?

Carmen Martínez Torrón /Hayon Thapaliya/Getty Images AI is coming. That is what we heard throughout 2017 and will likely continue to hear throughout this year. For established businesses that are not Google or Facebook, a natural question to ask is: What have we got that is going to allow us to survive this transition? In our experience, when business leaders ask this with respect to AI, the answer they are given is “data.” This view is confirmed by the business press. There are hundreds of articles claiming that “data is the new oil” — by which they mean it is a fuel that will drive the AI economy. If that is the case, then your company can consider itself lucky. You collected all this data, and then it turned out you were sitting on an oil reserve when AI happened to show up. But whe....
Stop Neglecting Remote Workers

Harry Haysom/Getty Images When we talk about the importance of building strong relationships with employees, there’s a growing contingent that we often neglect: those who don’t work in the main office. This means not just the 31% of Americans who work remotely four or five days a week but also the people in satellite locations, where workers can easily feel forgotten. I’ve experienced this problem both as a manager and as an employee. For instance, when I ran a startup in San Francisco that was acquired by a company based in Toronto, I went from overseeing on-site and off-site employees to leading an entirely off-site branch of a faraway business. Being a remote employee myself, and having my entire team also fall into that category, forced me to think differently about how to build team culture and ke....
How Customer Service Can Turn Angry Customers into Loyal Ones

hbr staff/csa images/Getty Images Good customer service seems like common sense for businesses. But how valuable is it really? Until now, this has not been rigorously quantified across different companies. Businesses are understandably reluctant to share their CRM and sales data, and most research in this field has been based on surveys. But as more Americans seek customer service online, social media offers a better platform for analyzing interactions between service reps and customers. Using data from Twitter (where one of us works), we designed an experiment to study customer service interactions in two industries that generate a significant number of customer service complaints: airlines and wireless carriers. We found that prompt and personal customer service does indeed pay off —  customers remember good and bad custo....
For Better Customer Service, Offer Options, Not Apologies

Jagdip Singh, a professor of marketing at the Weatherhead School of Management at Case Western Reserve University, explains his research team’s new findings about customer satisfaction. He says apologizing is often counterproductive and that offering customers different possible solutions is usually more effective. He discusses what companies can do to help service representatives lead interactions that leave a customer satisfied—whether or not the problem has been solved. Singh’s research is featured in the article “‘Sorry’ Is Not Enough” in the January–February 2018 issue of Harvard Business Review. Download this podcast
Why an Activist Hedge Fund Cares Whether Apple’s Devices Are Bad for Kids

Tim Ellis/Getty Images On January 6, 2017, JANA Partners, a New York–based activist hedge fund, and the California State Teachers’ Retirement System (CalSTRS) sent a letter to Apple’s board of directors that may change the future of activist investing. Citing a substantial body of expert research, the letter stated, “We believe there is a clear need for Apple to offer parents more choices and tools to help them ensure that young consumers are using your products in an optimal manner.” Overuse of iPhones by children and teenagers, the letter pointed out, has been linked to lack of attention in the classroom, difficulty in empathizing with others, depression, sleep deprivation, and a higher risk of suicide. Jana and CalSTRS together own $2 billion in Apple stock, so it’s no surpris....
Facebook, BlackRock, and the Case for Purpose-Driven Companies

Hiroshi Watanabe/Getty Images Last week, Facebook CEO Mark Zuckerberg announced that his platform needs to change. Community feedback has shown that public content has been “crowding out the personal moments that lead us to connect more with each other,” according to Zuckerberg. As a result, the company says it will be focusing more on promoting posts from friends rather than from media outlets, thereby leading to more-meaningful social interactions. While the long-term consequences for users, journalists, media, friendships, Facebook itself, and the future of democracy (see: fake news) are uncertain and hard to judge, there are some lessons we can draw from the announcement. Corporate Purpose Requires a Credible Commitment There is a lot of talk about purpose in business. Purpose-driven companies have been shown....
How Georgia State University Used an Algorithm to Help Students Navigate the Road to College

Yenpitsu Nemoto/Getty Images As AI continues to develop, a major test of its potential will be whether it can replace human judgment in individualized, complex ways. At Georgia State University, we investigated a test case where AI assisted high school students in their transition to college, helping them to navigate the many twists and turns along the way. From the perspective of an AI system, the college transition provides intriguing challenges and opportunities. A successful system must cope with individual idiosyncrasies and varied needs. For instance, after acceptance into college, students must navigate a host of well-defined but challenging tasks: completing financial aid applications, submitting a final high school transcript, obtaining immunizations, accepting student loans, and paying tuition, among others. Fail to support ....
How the Best Restaurants in the World Balance Innovation and Consistency

pchyburrs/Getty Images The restaurant industry is notorious for being competitive, risky, and low-margin. This is no less true for the world’s most acclaimed high-end restaurants. Despite being able to charge hundreds of dollars for a meal and being fully booked months in advance, top restaurants often still have a hard time turning a profit. And they face an even greater challenge: maintaining flawless consistency, while simultaneously being innovative and cutting-edge. While cooking is seen as creative, high-end cooking is mainly about constant, rigorous repetition, in a highly controlled and hierarchical environment. To receive three Michelin stars – the highest rating given by the prestigious Michelin Guide – restaurants must deliver a consistently flawless experience over many visits. This means achieving precis....
How to Create Executive Team Norms — and Make Them Stick

Stacey Oldham/Getty Images Have you ever been on an executive team where things just clicked? You had a common goal, communication flowed easily, and everyone was willing to put in the long hours for a final push. Looking back, you wish you could replicate and carry forward that same secret sauce on every team, especially the teams that you struggle with. You know the ones. The groups where everything is harder, where you revisit decisions, move slowly, are confused about the direction, and dread the politics. While many factors contribute to the best and worst teams, one practice has consistently helped my clients: having an agreed-upon set of group norms and, more importantly, a set of practical steps to follow those norms. Group norms are a set of agreements about how members will work with each other and how the group will work ov....
The 5 Things Your AI Unit Needs to Do

Bogdan Dreava/EyeEm/Getty Images Not a day goes by without the announcement of the appointment of a new VP of Artificial Intelligence (AI), a Chief Data Scientist, or a Director of AI Research. While the enthusiasm is undeniable, the reality is that AI remains an early-stage technology application. The potential is vast, but how managers cut through the AI hyperbole to use its power to deliver growth? In our consulting work, we often encounter managers who struggle to convert AI experiments into strategic programs which can then be implemented. Michael Stern (not his real name), for instance, is the Head of Digital for a German Mittelstand office equipment company. Michael is used to starting new projects in emerging areas, but feels unable to fully understand what can AI can do for his business. He started a few experiments using IBM....
How Working Parents Can Feel Less Overwhelmed and More in Control

Jeffery Coolidge/Getty Images Revise budget numbers. Parent/teacher conference Wednesday. Edit the marketing overview document. Finish summer camp applications. Give candidate interview feedback to HR. Grocery run — we’re out of everything. Start drafting quarterly forecast. Call the roofer for the estimate. Organize team strategy session. Schedule kids’ flu shots. Get back to Jayesh and Liu on IT plan. Get Tommy ready for math test tomorrow… If you’re a working parent, chances are excellent that at any given time, your to-do list looks like the one above — and that it stretches on, and on, and on — an endless, and eternally growing, list of deliverables. Is it any wonder that research shows that most working parents feel stressed, tired, and rushed? Or that when you l....
Robo-Advisers Are Coming to Consulting and Corporate Strategy

CSA Images/Printstock Collection/Getty Images Does a robot manage your money?  For many of us, the answer is yes. Online and algorithmic investment and financial advice is easy to come by these days, usually under the moniker of “robo-advisor.” Startups such as Wealthfront, Personal Capital, and Betterment launched robo-advisors as industry disruptors, and incumbents, such as Schwab’s (Intelligent Advisor), Vanguard (Personal Advisor Services), Morgan Stanley and BlackRock have joined the fray with their own hybrid machine/advisor solutions. It’s clear that robo-advisors and AI play an important and growing role in the financial services industry, but a question remains.  Will robo-advisors disrupt corporate capital allocation the same way they have personal capital allocation? And, will they shake up th....
Is Anyone In Your Company Paying Attention to Strategic Alignment?

Pm images/Getty Images The best performing companies are often the best aligned. But who in your company is paying attention to how well aligned your strategy is with your organization’s purpose and capabilities? In my research and consultancy with companies, I observe that, oftentimes, no individual or group is functionally responsible for overseeing the arrangement of their company from end to end. Multiple different individuals and groups are responsible for different components of the value chain that makes up their company’s design, and they are often not as joined up as they should be. All too often, individual leaders seek — indeed are incentivized — to protect and optimize their own domains, and find themselves locked in energy-sapping internal turf wars, rather than working with peers to align and impr....
Self-Awareness Can Help Leaders More Than an MBA Can

Jessica Durrant/Getty Images Vincent Siciliano, CEO of California-based New Resource Bank, was brought in to turn things around and restore the bank’s founding mission, which is to “serve values-driven businesses and nonprofits that are building a more sustainable world.” Within a few years, Vince had the bank back on track, but not everything was going as well as it seemed. After the successful transition, the leadership team decided to take the pulse of the organization, and discovered low levels of engagement and displeasure with senior leaders. Vince was surprised, but he assumed the discord was left over from the many changes the organization had gone through, so he chose not to take action — time would heal all. A year later, the bank sent out another employee survey. This time, the results were....
Why People Really Quit Their Jobs

MirageC/Getty Images People don’t quit a job, the saying goes — they quit a boss. We’ve heard it so many times that when we started tracking why employees leave Facebook, all bets were on managers. But our engagement survey results told a different story: When we wanted to keep people and they left anyway, it wasn’t because of their manager…at least not in the way we expected. Of course, people are more likely to jump ship when they have a horrible boss. But we’ve spent years working to select and develop great managers at Facebook, and most of our respondents said they were happy with theirs. The decision to exit was because of the work. They left when their job wasn’t enjoyable, their strengths weren’t being used, and they weren’t growing in their careers. At Facebook, people don....
How Automation Will Change Work, Purpose, and Meaning

eva bee/Getty Images The vast majority of humans throughout history worked because they had to. Many found comfort, value, and meaning in their efforts, but some defined work as a necessity to be avoided if possible. For centuries, elites in societies from Europe to Asia aspired to absolution from gainful employment. Aristotle defined a “man in freedom” as the pinnacle of human existence, an individual freed of any concern for the necessities of life and with nearly complete personal agency. (Tellingly, he did not define wealthy merchants as free to the extent that their minds were pre-occupied with acquisition.) The promise of AI and automation raises new questions about the role of work in our lives. Most of us will remain focused for decades to come on activities of physical or financial production, but as technology pr....