SERVICES

Customer Relationship Management

Technalink recognizes the value of a positive interaction that a company has with its customers, whether it is sales or service-related and we are able to provide complete Customer Relationship Management (CRM) solutions to your organizations.  Our CRM services can be a tool to create, assign, and manage requests made by customers and result in identifying and reward one’s most loyal customers over a period of time.  Furthermore,  CRM enables business to

  • Fully be aware of different customers
  • Use customer experience to retain customers
  • Appeal and engage to future potential customers and contracts
  • Increase profitability while decreasing customer management  costs

In addition Technalink is able to provide various types of CRM systems that include

ORACLE 

  • Oracle offers the broadest and deepest portfolio of CRM solutions that address all customer touch-points and provide rich functionality to support the specific business needs for organizations of every size to deliver a superior customer experience.

SAP

  • SAP CRM solutions help integrate sales, service and marketing through business processes and enterprise applications. These solutions help organizations manage three important customer-focused issues: generating new growth, attaining operational excellence, and enhancing competitive agility.

 


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